A recent online shopping scam cost a victim nearly HK$2.5 million. Please stay alert.
Case summary:
The victim saw a fake “healthy meal ad” on Facebook and contacted the “seller” via a link in the ad. After placing an order and making a payment, the fake customer service claimed the meal was out of stock and asked to continue the refund process on WhatsApp.
On WhatsApp, the victim was asked to provide bank details. The scammer then claimed the “refund failed” and instructed the victim to log into online banking and enter an FPS ID, followed by a 4-digit code and a 6-digit code – claiming these were part of the refund process.
In reality, the 4-digit and 6-digit codes represented transfer amounts in thousands and hundreds of thousands of Hong Kong dollars. The victim, unfamiliar with online banking, believed it was a legitimate refund procedure. After several failed attempts, the scammer disappeared. The next day, the victim discovered that nearly HK$2.5 million had been drained from the bank account.
Protect yourself:
- Never enter FPS IDs or numeric codes provided by strangers – these are often disguised transfer instructions.
- Refund issues? Always contact the official customer service of the platform or merchant directly. Do not use links or phone numbers provided by strangers.
- Be wary of being redirected to WhatsApp or WeChat for refunds or payments – this is a common scam tactic.
- Enable transaction alerts and double-check any transfer before confirming.
- Use the “Scameter+” app to check suspicious links, FPS IDs, phone numbers, or platform URLs.
If you are unsure or need support, please reach out to the following hotlines:
- Police Anti-Scam Helpline: 18222
- CEDARS WhatsApp: 8400 1334 / Call: 3917 2305
- Caritas Family Service Crisis Line: 18288 (24-hour professional social worker support for crisis or trauma)
- Caritas Financial Distress Counselling Hotline: 3161 0102 (24-hour registered social worker support)
Stay vigilant and share this alert with your fellow students.
Source: https://www.instagram.com/p/DXJGJXdmOZl/
近日有騙徒假扮客服，以「退款」為名轉走近250萬港元，請提高警覺。
案情簡介：
受害人在Facebook上看到一則假冒的「健康餐廣告」，通過廣告中的連結聯繫了「假客服」下單並付款。隨後，假客服聲稱健康餐缺貨，要求轉移到WhatsApp辦理退款。
在WhatsApp上，受害人被要求提供銀行資料。假客服謊稱「退款失敗」，指示受害人登錄網上銀行，輸入一個 FPS ID，再輸入騙徒提供的4位數字和6位數字，聲稱這是退款流程的一部分。
實際上，這4位和6位數字分別代表轉賬金額的千位和十萬位（港幣）。受害人不熟悉網上銀行操作，誤以為是正常退款程序。在幾次操作失敗後，騙徒失去聯繫。次日，受害人發現銀行帳戶被轉走近250萬港元。
防範建議：
- 切勿輸入陌生人提供的FPS ID或數字代碼 – 這些往往是偽裝的轉賬指令。
- 遇到退款問題？請直接聯繫平台或商家的官方客服，切勿通過陌生人提供的連結或電話聯絡。
- 警惕被引導到WhatsApp或微信辦理退款或付款 – 這是常見騙術。
- 開啟交易提醒，確認前仔細核對每一筆轉賬。
- 使用「防騙視伏App」檢查可疑連結、FPS ID、電話號碼或平台網址。
如有懷疑或需要幫助，請聯絡以下：
- 警方反詐騙熱線：18222
- CEDARS WhatsApp：8400 1334／電話：3917 2305
- 向晴熱線：18288（24小時專業社工危機支援熱線，為面對危機或創傷的人士提供即時情緒輔導）
- 財困壓力輔導熱綫：3161 0102 （24小時註冊社工支援熱綫）
請保持警覺，並提醒身邊同學。