Beware of Fake WeChat Customer Service Scams

 

🚨 Beware of Fake WeChat Customer Service Scams 🚨

Scammers impersonate WeChat customer service, tricking people into paying for fake services like the “Million Dollar Guarantee”, canceling non-existent services, downloading malicious apps, or transferring money to them.

🔒 “Million Dollar Guarantee” is free; calls for payment are scams!

📞 WeChat won’t request transfers or call unless you request it via the app

📧 WeChat official customer service: support@wechat.com, support@help.wechat.com

✅ Verify callers through official channels, not numbers provided by the caller

📱 Check suspicious URLs with “Scameter” or “Scameter+” apps

If in doubt, call the Anti-Scam Helpline at 18222.

 

🚨 提防假冒微信客服骗案

骗子冒充微信客服，诱骗市民支付虚假服务费，如“百万保障”，取消不存在的服务，下载病毒软件，或诱使你转账。

🔒 「百万保障」完全免费，无需续费，收费电话皆为骗局！

📞 微信不会主动要求转账或打电话，除非你在应用程序中申请

📧 微信官方客服邮箱: support@wechat.com和support@help.wechat.com

✅ 通过官方渠道核实来电者身份，不要凭对方提供的电话号码轻信对方

📱 使用「防骗视伏器」或「防骗视伏App」手机应用程序查核可疑信息

如有疑问，致电「防骗易18222」热线查询⁠。